ITIL and Organizational Change

PREFACE

Whether your IT organization is embarking on a full-blown IT Infrastructure Library^® (ITIL^®) process implementation, or you are simply changing existing IT processes, some level of organizational change is required to realize the full benefits. Organizational change is difficult and often slow to occur. Many process- and technology-related initiatives never realize the benefits of their investment as attitudes and behaviors within the organization affect the outcome and, therefore, the benefits are minimized, or, in some cases, non-existent.

ITIL^® and Organizational Change provides a concise overview of five organizational change models that can help to guide planning for the changes that need to occur in your organization to be successful. ...