INTRODUCTION
“It is not necessary to change. Survival is not mandatory”
W. Edwards Deming
Why do some organizations fail to realize the benefits of the Information Technology Infrastructure Library (ITIL) after implementation?
Implementation of the IT Infrastructure Library or ITIL principles and processes can be transformational to the IT organization and, ultimately, the business, however, it is common for organizations to apply the ITIL best practices, yet never realize the benefits of the implementation.
ITIL is a best practice framework. It enables IT Service Management (ITSM). The ITIL framework is meant to be customized based on the organization. When implemented effectively, the positive results can be dramatic with the overall business ...
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