ACKNOWLEDGEMENTS

Over the years, I’ve worked in many different industries with some great people. I’ve learned a lot along the way. I was usually hired when significant change was occurring or it was needed.

Working as a part of my team meant that some sort of change was always underway, or you were supporting a major change in some manner. We planned for change using the techniques noted in this book. It was never easy, but it was rewarding. To my team members, who thrived in this environment, thank you. We all grounded each other and when I was having a tough day, you often made me smile by pushing forward to continue the work that was underway.

I had two leaders along the way who really made a difference in my career. Gwen Geier made sure ...

Get ITIL and Organizational Change now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.