In Summary

  • The tools for measuring TCO have evolved rapidly into a comprehensive set of methodologies, models, and tools to help organizations in two ways: by improving overall value of IT investments and by measuring, managing, and reducing costs.

  • ROI analysis is often intangible or difficult to quantify. In spite of the difficulties, such returns often reflect the true value of IT investments. They are crucial to a total analysis of technology and should be the focal point of a technology evaluation.

  • Technology can create a competitive advantage by giving companies an edge in faster time-to-market through better communication and collaboration, improved customer satisfaction through improved response times and higher system availability, and ...

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