ROI Predictors
Many of the returns in ROI (return on investment) analysis are intangible or difficult to quantify. For example, it is nearly impossible to assign a dollar value to improved customer service, even though better service undoubtedly helps build customer loyalty and retention. In spite of the difficulties, such returns often reflect the true value of IT investments. They are crucial to a total analysis of technology and should be the focal point of a technology evaluation.
Demand is now growing for a standard method of analyzing the enterprise server side of the client/server model. As the open-services marketplace continues to evolve, the need for an objective evaluation of TCO and ROI for enterprise servers becomes even more critical. ...
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