IT Systems Management, Second Edition

Chapter 21. Integrating Systems Management Processes

Introduction

At this point we have thoroughly discussed the 12 processes of systems management and how to develop the procedures that comprise and support them in a robust manner. Now we will look more closely at the various relationships between these 12 processes to learn which ones integrate with which in the best manner. Understanding to what degree a process is tactical or strategic in nature helps us understand the integrating relationships between them.

Distinguishing Strategic Processes from Tactical Processes

Most IT professionals seem capable of distinguishing between strategic and tactical activities. But it has been my experience that infrastructure ...