IT Systems Management, Second Edition

Chapter 3. Staffing for Systems Management

Introduction

It is often said that people are the most important resource in any organization. This is certainly true as it applies to systems management. Smooth-running infrastructures are built with robust processes and reliable technologies. But before procedures and products are put in place, first must come the human element. Skilled professionals are needed at the outset to develop plans, design processes, and evaluate technologies; then they are needed to transform these ideas from paper into realities.

This chapter describes various methods you can use to staff an IT infrastructure with appropriately skilled individuals. We start out by looking at how to qualify and quantify ...