Contents
Chapter 1 Acquiring Executive Support
Systems Management: A Proposed Definition
Why Executive Support Is Especially Critical Today
Building a Business Case for Systems Management
Educating Executives on the Value of Systems Management
Three Universal Principles Involving Executive Support
Developing a Powerful Weapon for Executive Support—Business Metrics
Ensuring Ongoing Executive Support
Chapter 2 Organizing for Systems Management
Factors to Consider in Designing IT Organizations
Factors to Consider in Designing IT Infrastructures
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