Abbreviations

ABC

Activity-Based Costing

APM

Application Portfolio Management

ASD

Adaptive Software Development

AUP

Agile Unified Process

B-to-B

Business-to-Business,

B-to-C

Business-to-Consumer

BPR

Business Process Re-engineering

BU

Business Unit

Capex

Capital expenditure

CEO

Chief Executive Officer

CFO

Chief Financial Officer

CIO

Chief Information Officer

CMDB

Configuration Management Database

CMM

Capability Maturity Model

CMMi

Capability Maturity Model integration

CoBIT

Control Objectives for Information and Related Technology

CRM

Customer Relationship Management

CYA

Cover your Ass

DBA

Database Administrator

DSDM

Dynamic Systems Development Method

ERP

Enterprise Resource Planning

ESP

External Service Provider

FAQ

Frequently-Asked Question

FDD

Feature-Driven Development

HR

Human Resources

IS

Information Systems

IT

Information Technology

ITAM

IT Asset Management

ITIL

IT Infrastructure Library

JAD

Joint Application Design

MBMA

Management by Magazine Article

MD

Managing Director

Opex

Operating expense

PABX

Private Automatic Branch Exchange

PD

Participatory Design

PMBOK

Product Management Body of Knowledge

PMO

Project (or Programme or Portfolio) Management Office

PPM

Project Portfolio Management

Prince2

Projects in Controlled Environments

P&L

Profit and Loss

QA

Quality Assurance

RAD

Rapid Application Development

RFI

Request for Information

RFP

Request for Proposal

ROI

Return on Investment

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