It Starts with One: Changing Individuals Changes Organizations, Third Edition

Index

Numbers

20/80 Rule, 67-69, 160

70 percent threshold, 114-115

A

ABC (Agricultural Bank of China), magnitude of change, 12

anticipatory change, 175-183, 191

difficulties, 183-185

Woods, Tiger, 187-189

Apple, reactive change, 178

ARCTIC tool, as solution to failure to move barrier, 104-110

assessment tool, 168-169, 173

avenues of growth, 148

contrasting maps, 151-152

expanding possible maps, 152-155

making the current explicit, 149

placing current status in larger context, 150

proportionalizing past view of growth, 150-151

B

BA (British Airlines), Customer First program, 115

barriers

failure to finish, 23, 113-114

70 percent threshold, 114-115

solutions, 129-145

transformational strategy, 115-126

failure to move, 23, 79-81, 92-93

capability, ...