Index
Numbers
A
ABC (Agricultural Bank of China), magnitude of change, 12
anticipatory change, 175-183, 191
Apple, reactive change, 178
ARCTIC tool, as solution to failure to move barrier, 104-110
avenues of growth, 148
expanding possible maps, 152-155
making the current explicit, 149
placing current status in larger context, 150
proportionalizing past view of growth, 150-151
B
BA (British Airlines), Customer First program, 115
barriers
failure to finish, 23, 113-114
transformational strategy, 115-126
failure to move, 23, 79-81, 92-93
capability, ...
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