List of Tables
Table 5-1 Delivery of IT Services from an IT Perspective
Table 5-2 The Same Service Deliverables Viewed from a Business Perspective
Table 5-4 Charting Criteria in an SLA Agreement
Table 5-5 Service and Associated Cost Model
Table 7-1 The Customer Contact List
Table 7-2 The Change Control List
Table 11-1 Service Level Framework
Get IT Services: Costs, Metrics, Benchmarking, and Marketing now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.