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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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3.3. Establish Supplier Coalitions

3.3.1. Procure Subject Matter Experts (SMEs)

Depending on the situation, you may or may not have at your disposal the subject matter experts necessary to develop an ISD model. For example, if your ISD delivery is currently outsourced to a third party, chances are you would not have redundant skills as this would most likely be cost-prohibitive. Or, if ISD delivery is a new requirement of your company or department, you may not yet have on staff the necessary subject matter experts required. In either case you will need to procure knowledgeable resources to staff the project team developing the ISD model and associated strategy.

As outlined inChapter 2 "Getting Started," the team's makeup should include members ...

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