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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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2.3. Charting the Approach

2.3.1. Restate the Problem Set

Given the importance of the problem statement, which serves as the "anchor point" of the entire project, it is necessary for the team to not only understand it but to be able to restate it in terms that do not easily allow for multiple interpretations. This is necessary for two main reasons. First, it is critically important that each member of the team share a common understanding of the problem they are trying to address, and by working through the exercise of restating it, it provides a vehicle through which this can be accomplished. It forces team leveling through an interactive discussion of each member's view of the problem. Second, restating the problem provides a detailed view ...

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