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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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1.3. Planning for Success

Success is not something that just happens. In order to be achieved, success must be planned for. There are certain factors, principles, and disciplines that will have a direct effect on the success of the outcome:

  • Understand and Define Your Problem Set

  • Define Your Scope

  • Establish Guiding Principles

  • Make Fact-Based Decisions

  • Benchmark

  • Understand Your Goal/Define Your End State

  • Establish Coalitions/Gain Buy-In

  • Exercise Quality

  • Develop a Plan and Stick To It

1.3.1. Understand and Define Your Problem Set

Common sense, right? You would be surprised at the number of teams who find themselves significantly down the road and cannot remember or clearly articulate what the problem set is or what they are trying to address. The problem ...

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