Section III: Support Services
Services | Description | Specifications |
---|---|---|
System Backups | The frequency and timing of SW and data backups | System SW and Data will be backed up daily between the hours of 11 pm and 2 am and stored offsite. |
Capacity Planning | Identification and development of future capacity requirements to meet system business requirements and budgeting cycles. | Capacity planning requirements will be identified and reviewed at least twice annually as part of an overall resource optimization and budgetary planning process. |
System Change Management | The process to manage and track system change requests to the servers and applications. | All systems change requests are to be submitted to the Help Desk. This functions as the control ... |
Get IT Services: Costs, Metrics, Benchmarking, and Marketing now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.