Section I: System Availability
| Requirements | Description | Specifications |
|---|---|---|
| Customer Required Hours of Operation | The hours that the system needs to be operational. This includes on-line availability for end users and batch processing capabilities |
End user on-line hours:
6 am to 11 pm, Monday through Sunday (Eastern Std. Time USA) Batch Processing hours: 2 am-6 am EST Monday through Sunday |
| System Server Availability | The hours that the system server will be available for processing |
The system will be operational consistent with on-line and batch hours as noted above (reference Customer Required Hours of Operation).
The server system availability target is 99%. The system will not be available for two hours daily (seven days a week) for scheduled ... |
Get IT Services: Costs, Metrics, Benchmarking, and Marketing now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
