Appendix B. Sample Service Level Agreement
| REVISION DATE: 6 August, 1999 | |||
|---|---|---|---|
| Area of Responsibility | Signature | Date | |
| Customer: Mfg Plant Mgr | Nicole Sano | ________________________________ | |
| Customer Functional Mgr: | Shannon Kullmann | ________________________________ | |
| IT Program Mgr: | Jonathan Matthews | ________________________________ | |
| IT ISD Mgr: | Paul Bardanis | ________________________________ | |
| IT Appl. Support: | Maria Tardugno | ________________________________ | |
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