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IT Services: Costs, Metrics, Benchmarking, and Marketing by Robert E. Matthews, Thomas R. DiPasquale, Anthony F. Tardugno

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A.1. Account Manager

Education

A relevant BS degree. A masters degree is preferred. As an alternative to a masters, candidates with previous experience in IT may also qualify.

Experience

Generally, 10–15 years of satisfactory performance in a related area and approximately 10 years of job experience to date. Experience should include exposure to commercial, administrative, or industrial work environments.

Skills

  • Approximately 10 years of job experience to date, including some involvement with service delivery in manufacturing and/or ISC.

  • Has demonstrated success as the leader of a technical staff engaged in at least one area of service delivery. Demonstrates competence in staff leadership and project leadership tasks.

  • Demonstrates an in-depth ...

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