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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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23 RELEASE AND DEPLOYMENT MANAGEMENT (ST 4.4)

INTRODUCTION AND SCOPE

Once a new or changed service has been developed, we need to get it into the live environment, activate it and provide support while it beds down. Most commonly, people think about releasing new versions of software, but the concept applies equally to hardware and other components such as documentation. Indeed, major upgrades or new services will frequently involve combinations of all elements.

In the past, many issues were caused by development simply passing control to operations in a ‘clean-break’ move. Release and deployment management is concerned with making this a more phased and controlled process, including a period of early life support to ensure that everything ...

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