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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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19 TRANSITION PLANNING AND SUPPORT (ST 4.1)

INTRODUCTION AND SCOPE

Given the importance of transitioning services correctly into the live environment, it is not surprising that one of the key processes in this phase involves planning of all activities thoroughly and ensuring that all necessary resources are made available as and where they are required.

The key input to transition planning is the service design package, which contains all the relevant detail about the change.

Although it is not responsible for the detailed planning of activities within individual changes or releases, transition planning and support has a broad scope that includes:

  • establishing policies, standards and models for service transition activities and processes; ...

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