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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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17 IT SERVICE CONTINUITY MANAGEMENT (SD 4.6)

INTRODUCTION AND SCOPE

Most organisations’ dependency on their IT systems is such that the loss of key applications or infrastructure could cause the company to fail within days if not earlier. Because of this, organisations need to plan how they will recover their key systems within an appropriate timescale in the event of a failure. This is the focus of the IT service continuity management (ITSCM) process.

Organisations can of course suffer from the loss of systems other than IT systems and should therefore have a general business continuity plan that protects against any eventuality that could threaten its vital business functions (VBFs). ITSCM should therefore support and align with the organisation’s ...

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