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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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16 AVAILABILITY MANAGEMENT (SD 4.4)

INTRODUCTION AND SCOPE

The availability of IT services is the most basic requirement in any organisation. Since organisations are often so dependent on their IT services for so many business functions, if the IT service isn’t available, the business of the organisation effectively stops. Availability management is primarily a proactive process with a primary purpose of cost-effectively meeting the availability requirements the business has of its IT services both now and in the future.

If an organisation has any doubts about the need for investing in availability management, consider the impact of being without vital business functions that rely on the availability of IT services. Financially, the cost of ...

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