10 SERVICE PORTFOLIO MANAGEMENT (SS 4.2)
INTRODUCTION AND SCOPE
The service portfolio, which gives a management-level view of all IT services as they move through the service lifecycle, is a critical management system in ITIL. It has three parts:
The service portfolio therefore provides a complete picture of all services under development for future delivery, services in production and services that have come to the end of their productive life. It is the foundation for ...