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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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10 SERVICE PORTFOLIO MANAGEMENT (SS 4.2)

INTRODUCTION AND SCOPE

The service portfolio, which gives a management-level view of all IT services as they move through the service lifecycle, is a critical management system in ITIL. It has three parts:

  • The service pipeline that holds information on services that are under development.
  • The service catalogue that holds details of all services either already in production or ready to move into production.
  • Retired services that have been discontinued from operational use.

The service portfolio therefore provides a complete picture of all services under development for future delivery, services in production and services that have come to the end of their productive life. It is the foundation for ...

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