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IT Service Management - A guide for ITIL Foundation Exam candidates by Aidan Lawes, Ernest Brewster, Richard Griffiths, John Sansbury

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4 SERVICE TRANSITION

INTRODUCTION

There has frequently been a disconnection between the development and operations departments within IT, which has consequently led to many failed implementations of new or changed services. Service transition is concerned with bridging that gap smoothly, ensuring that operational requirements are fully considered and catered for before anything is moved into the live environment, including documentation and training for users and support staff. Service transition is also responsible for the decommissioning and removal of services that are no longer required.

Smooth transition is achieved by taking a new or changed service design package (SDP) from the service design stage, testing it to ensure that it correctly ...

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