INDEX

access management 39, 112, 114115

application management and 114

availability management and 104, 116

information security management and 104

objective 112

purpose 112113

service desks and 115, 116

technical management and 115

see also information security management

access rights 113, 115, 116

accounting 55

alerts 28, 97, 149, 172

application management 39, 171, 175

access management and 115

IT operations management and 171, 177, 179

key activities 178179

objectives 175

purpose 175

relationship with application development 176

service portfolio and 68

transition planning and support and 122

technical management and 176, 179

applications 175

artificial intelligence 28

asset management 129

see also service asset and configuration management ...

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