ABBREVIATIONS
BCM
Business continuity management
BIA
Business impact analysis
BRM
Business relationship management
CAB
Change advisory board
CI
Configuration item
CMDB
Configuration management database
CMIS
Capacity management information system
CMMI
Capability Maturity Model Integration
CMS
Configuration management system
COBIT
Control OBjectives for Information and related Technology
CRM
Customer relationship management
CSF
Critical success factor
CSI
Continual service improvement
DIKW
Data-to-Information-to-Knowledge-to-Wisdom
DML
Definitive media library
ECAB
Emergency change advisory board
EFQM
The European Foundation for Quality Management
eSCM–SP
eSourcing Capability Model for Service Providers
ISM
Information security ...
Get IT Service Management, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
