AUTHORS
Ernest Brewster has over 30 years’ experience in IT, including 20 years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland’s largest local authorities with over 15,000 personal computers and a network linking several hundred separate sites. He is a long-time champion of ITIL® service management, with a record of implementing ITIL-based good practice in complex organisations, and an expert in strategy development, programme and project management, business process re-engineering and public procurement. Ernest is an ex-member of SOCITM’s National Executive Committee and a contributor to several of SOCITM’s MAPIT (now Insight) publications.
Richard Griffiths is an experienced ...
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