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IT Service Management Foundation Practice Questions - For ITIL Foundation exam candidates Second edition by Tony Gannon, Nigel Mear, Steve Mann

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7 SERVICE TRANSITION

The answers to questions in this chapter.

ST 01

Which of the following is NOT an objective of release and deployment management?

  1. To ensure there are comprehensive release and deployment plans
  2. To ensure minimal unpredicted impact when deploying new services
  3. To ensure all changes to services are reviewed in a controlled manner
  4. To ensure releases are deployed efficiently and on schedule

See Guide Chapter 23

ST 02

The main goal of knowledge management is to enable organisations to?

  1. Document all aspects of a new or changed service
  2. Improve the quality of management decision making
  3. Ensure compliance with data management legislation
  4. Maintain accurate financial data regarding service assets

See Guide Chapter 20

ST 03

Which ...

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