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IT Service Management Foundation Practice Questions - For ITIL Foundation exam candidates Second edition by Tony Gannon, Nigel Mear, Steve Mann

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6 SERVICE DESIGN

The answers to questions in this chapter.

SD 01

Which of the following most accurately identifies the two aspects of a service catalogue?

  1. Operational service catalogue and technical service catalogue
  2. Operational service catalogue and business service catalogue
  3. Technical service catalogue and business service catalogue
  4. Internal service catalogue and supplier service catalogue

See Guide Chapter 12

SD 02

Service design relies on effective supplier and contract evaluation and selection. When selecting a supplier, which of the following should supplier management consider?

  1. Track record
  2. Capability
  3. Credit rating
  4. Size relative to the business being placed
  1. 1, 3 and 4 only
  2. 2 only
  3. 1 and 2 only
  4. All of the above

See Guide Chapter ...

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