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IT Service Management Foundation Practice Questions - For ITIL Foundation exam candidates Second edition by Tony Gannon, Nigel Mear, Steve Mann

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5 SERVICE STRATEGY

The answers to questions in this chapter.

SS 01

Which of the following describes the main way in which the Service Strategy publication can assist an organisation?

  1. To manage strategic relationships within the IT industry
  2. To implement ITIL within an IT organisation
  3. To enable strategic integration with customers and suppliers
  4. To develop service management as a strategic asset

See Guide Chapter 2

SS 02

Which of the following statements about the service portfolio are correct?

  1. The service portfolio represents the investments made by a service provider
  2. The service portfolio includes third party services that are part of service offerings
  3. The service portfolio represents the ability of a service provider to serve customers ...

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