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IT Service Management Foundation Practice Questions - For ITIL Foundation exam candidates Second edition by Tony Gannon, Nigel Mear, Steve Mann

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4 THE SERVICE LIFECYCLE

The answers to questions in this chapter.

SL 01

From the customer viewpoint, in which phase of the lifecycle is actual value seen?

  1. Service strategy
  2. Service design
  3. Service transition
  4. Service operation

See Guide Section 2

SL 02

In which core publication is business relationship management detailed?

  1. Service design
  2. Service operation
  3. Service strategy
  4. Service transition

See Guide Chapter 7

SL 03

Which phase of the lifecycle provides guidance on managing complexities associated with changes to services involving release management, programme management and risk management?

  1. Service design
  2. Service operation
  3. Service strategy
  4. Service transition

See Guide Section 2

SL 04

Which of the following statements best describe utility ...

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