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IT Service Management Foundation Practice Questions - For ITIL Foundation exam candidates Second edition by Tony Gannon, Nigel Mear, Steve Mann

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2 MULTIPLE-CHOICE QUESTIONS

We will now look at the question anatomy and the different types of question in the ITIL Service Management Examination.

ANATOMY OF A MULTIPLE-CHOICE QUESTION

A multiple-choice question comprises two main parts: the ‘stem’ and the ‘response alternatives’.

The stem is ‘the question’ and the ‘response alternatives’ are the potential answers. Incorrect responses are known as ‘distracters’. A set of good distracters makes a question harder than one with poor distracters.

HINT

Read the question and all the response alternatives at least twice before deciding on your answer.

Here are some examples. The answers to the questions used as examples can be found at the end of this chapter.

EXAMPLE 1

Stem

How many phases ...

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