Notes
________________________________
Preface and Acknowledgments
1. Niccolò Machiavelli, The Prince, trans. R. M. Adams (New York: Norton, 1977), 1513.
Chapter 1
1. The material on Aetna in this chapter is primarily drawn from Cyrus F. Gibson, “Turnaround at Aetna: The IT Factor,” working paper 362, MIT Sloan School of Management Center for Information Systems Research, Cambridge, MA, 2006.
2. From a presentation entitled “Leading Change: A Conversation with Ron Williams” made as part of the MIT Sloan School of Management’s Dean’s Innovative Leader Series on October 9, 2008 (http://mitworld.mit.edu/video/614).
3. Enterprise resource planning systems (often referred to as ERPs) are a way to integrate the data and processes of an organization ...
Get IT Savvy now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
