IT Regulatory Compliance in the UK

CHAPTER 13: DISABILITY DISCRIMINATION ACT 1995 (THE ‘DDA’)

The DDA made it unlawful to discriminate against any person in connection with employment, the provision of goods, facilities and services, or the disposal and management of premises. Specifically, it is illegal to discriminate against any person in respect of :

•  access to, or use of, means of communication;

•  access to, or use of, information services; or

•  the services of any profession or trade, or any local or other public authority.

Clearly, the DDA includes websites and on-screen or browser-based communication methodologies within its scope.

The Act does not require a service provider to adopt one way of meeting its obligations rather than another. The focus of the Act is on ...