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IT Procurement Handbook for SMEs by David Nickson

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CUSTOMER-SUPPLIER RELATIONSHIPS

If you have read through what to expect and not to expect then you will have got the gist of this already. The key word is relationship. It pays to establish long-term relationships that are mutually beneficial with any supplier. That way, when you have a genuine urgent need then you are more likely to be accommodated.

However, if all does not go well it is helpful to have some grounding in conflict handling and resolution. This can be looked on as a special case of negotiation and Chapter 10 has useful information that will help. Here we offer a potted conflict-handling checklist that can be used to resolve issues.

Overview of conflict handling

Introduction

Life is difficult, but like growing old it is better ...

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