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IT Procurement Handbook for SMEs by David Nickson

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LIFECYCLE CASE STUDIES

The following two case studies are intended to illustrate the lifecycle in real life for small to medium IT procurements. They are based on actual examples, although they have been simplified for reasons of brevity and clarity, and the narrative concentrates on the highlights to illustrate points in the cycle.

Lifecycle for a hardware item

This could be a printer, a standalone PC, a copying machine or similar item that is there to do a job and has a significant impact on any IT that already exists.

Need or requirement

A small craft and jewellery firm that shipped no more than a dozen items per day (average) included an A4 flyer with their returns policy for faulty or exchange goods and basic terms and conditions (T&Cs). ...

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