IT Problem Management

Copyright

Library of Congress Cataloging-in-Publication Data

Walker, Gary (Gary S.)

IT problem management/by Gary Walker

p. cm.

Includes index.

ISBN 0-13-030770-X

1. Eletronic data processing-Management. 2. Information technology. I. Title.

QA76.9.M3 W35 2001

004'.068—dc21

2001016383

© 2001 by Prentice-Hall

Published by Prentice Hall PTR

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