1.5. Management Review and Oversight
The service center is a clearinghouse for both problems and requested services. In this role, the service center is in a unique position to gather data about problems with the internal infrastructure as well as problems that customers encounter while using the products and services the company sells. The service center is also in a unique position to gather intelligence about what customers, both internal and external, want in terms of services and product enhancements. This is incredibly valuable strategic information about the company's product and service offerings. The data is also extremely valuable to internal operations because it points out recurring problems with the internal infrastructure so that ...
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