IT Portfolio Management Step-by-Step: Unlocking the Business Value of Technology

POST-IMPLEMENTATION REVIEW

Every completed project that was approved based on value delivered to the bottom-line is required to undergo a post-implementation review stage driven by the corporate CFO and the sponsoring business unit. Here lessons learned are collected, the real cost of the project reviewed, and actual benefits are validated against the expected value committed to when the project was approved. For example, one project promised an EVA of 20% to be achieved by redeploying people and increasing revenue. The value measurement criteria that were defined during the business case are now validated to determine whether the expected value is being.

PROJECT ISSUES, DEPENDENCIES, PCRS, AND RISKS BY STATUS, WHICH ALSO AFFECT PROJECT HEALTH

delivered. In addition, costs are reviewed to ensure all relevant costs have been included.

Business Systems participates and helps perform a root cause analysis if promised benefits are not fully realized. Where possible, corrective action is then taken to achieve the full expected value, because the CFO may deduct some or all of the shortfall in projected benefits from the business unit's operating budget. The enforcement of this phase serves as a powerful incentive to all participants to make the business case estimates as realistic as possible. In addition, the sponsor is sent a survey to capture lessons learned which are then used ...