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IT Payoff, The: Measuring the Business Value of Information Technology Investments by Rajiv Kohli, Sarv Devaraj

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Chapter 12. Succeeding at IT Payoff Measurement: An Action Plan

 

“Computers are useless. They can only give you answers.”

 
 --Pablo Picasso

We conclude our discussion of information technology payoff with a summary of key ideas proposed in the book, followed by an action plan on how to implement an IT payoff measurement initiative in your organization.

The challenge of managing and evaluating information technology has become more complicated as the investment has continued to grow. The IT function will have to stand on its own and demonstrate business and strategic value. While it is easier to calculate payoff for operational information technology, it is far more challenging and critical to measure and show value of strategic IT investments. That ...

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