O'Reilly logo

IT Payoff, The: Measuring the Business Value of Information Technology Investments by Rajiv Kohli, Sarv Devaraj

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 9. Implementing IT Payoff Initiatives: A Framework

All too often companies realize the need for measuring payoff when it is already too late to measure. The need may arise when board members question the CEO or CIO on the value of certain initiatives. Other times it is felt when the talk around the water cooler is about how much money the company is “wasting” on these computer projects while employees are being laid off. We have seen “Monday morning quarterbacking” in the hallways soon after a new ERP system is implemented such as: “What have we gained by spending $13 million, and who knows how much we are spending on those high-paid consultants, when the new system does the same things as the old system.”

This is when IT managers and functional ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required