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IT Payoff, The: Measuring the Business Value of Information Technology Investments by Rajiv Kohli, Sarv Devaraj

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Chapter 4. Failure Analyses

 

“Failure is only the opportunity to begin again more intelligently.”

 
 --Henry Ford

Our earlier discussion on the IT paradox presented the case advanced by some analysts and commentators that IT investments do not return their value to a company in the form of a measurable payoff. The mere fact that there was no measurable payoff does not imply an IT failure because the objective of IT investment might be to protect market share or avoid legal exposure.

On an anecdotal level, the examples of IT failures are plenty. Oftentimes, failures are very valuable teachers—teaching in a manner deeper and more lasting than if the project was a breeze-through success. This chapter is about looking at lessons of IT project failures ...

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