IT Organization: Building a Worldclass Infrastructure

The Top Three Missing or Broken Processes

Now don't fall out of your chair when you read this. The top three missing or broken processes are:

1. Client/server production acceptance (CSPA)

2. Change control

3. Problem management

We can understand the first one because it only evolved over the past five years. But numbers two and three? They've been around for over two decades. This is pretty hard to swallow in this day and age.

Change control and problem management are two of the most critical processes or disciplines in data processing as depicted in Table 5-1. They're on top for a reason, namely that they are necessary to keep the organization flowing. For this reason we highlight them here, and go into further detail in the following pages.

The big ...