IT Organization: Building a Worldclass Infrastructure

Assure That Your IT Budget Provides for RAS

As the leader of the IT organization, it's up to the CIO to make sure that the budget has ample production support services to attain RAS. Many application promotions become disasters because they are created without regard for budget costs and the additional overhead for production services.

Many costs are incremental and are, therefore, not full costs. They must be budgeted as full costs. For example, the addition of an application to the production portfolio may only add a workload equal to a half-time equivalent persons in the database administration support group. Unfortunately, unless the organization has an arrangement with a part-time DBA service provider, the cost of support will grow to one ...