What Is the Infrastructure?
We refer to the infrastructure as the network, data center facilities, server rooms, wiring, desktop, RDBMS, OS, integration, applications support, processes, metrics, service level agreements, systems management tools, all computer-related hardware, COTS (commercial off the shelf) software such as financial applications, e-mail systems office tools, and people. The most important ingredient and most difficult challenge is the staffing, the people, the human element. It's really everything to do with the computing environment.
| People | Processes | Technology |
|---|---|---|
| Organization structure | Change control | Hardware |
| Skills development | Metrics | Architectures |
| Roles and responsibilities | Problem management | Software |
| Cultural; ... |
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