Customer Requirements
Ability to have a one-hour meeting with executive management to establish a relationship, discusses the program, and acquire initial buy-in.
Ability to meet for 30 minutes separately with mid-level management from Operations, Applications Development, Help Desk, Networking, Database Administration, System Administration, etc.
Ability to meet for 30 minutes separately with two technical people from Systems Administration, a mainframe systems programmer (if applicable), a DBA, a help desk person, a desktop support person, and anyone else that might provide good insight into the issues.
If at all possible, we would like to meet with two customers for 30 minutes each.
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