Process Issues

  • Disciplines (change control, problem management, etc.)

  • Metrics

  • Marketing and selling IT services

  • Benchmarking services

  • Service levels

Get IT Organization: Building a Worldclass Infrastructure now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.