Technology

1: You rarely talk about technology. Is it not important?
A1: Technology is great. It can do wonders for the business, for IT, etc. But it is the least-difficult aspect with which to deal when designing the proper infrastructure. People and process issues are making a mockery of IT.
2: Our shop has purchased all this nifty technology, yet we are still having a difficult time maintaining RAS. What else are we missing?
A2: Many executives think that technology is their savior. They gobble it up and spend millions in the process. What they're missing is the proper organization structure and key processes.
3: This new age of computing with technology is evolving so quickly. Is it really very complex?
A3: This new world is very complex, ...

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