IT Organization: Building a Worldclass Infrastructure

General

1:	Why can't RAS flourish in client/server computing?
A1:	Client/server computing is like no other paradigm ever before in the history of computing. RAS will never flourish in this environment unless major focus is put on the proper design of the infrastructure. This means restructuring the organization and implementing a few very critical processes. And you need to implement metrics. We refer to it as building a world-class infrastructure. (See Chapter 7, Building a World-Class Infrastructure.)
2:	Our IT shop is always in a reactive mode—how do we get out of this situation?
A2:	Every shop on the list of elite 40 was in a reactive mode with the same daily firefighting routine (in particular the System Administration staff). There ...