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IT Manager's Handbook, 3rd Edition

Book Description

Making the move from an IT technician or team member to management is one of the most difficult career steps you’ll face. Help from management and targeted training can be hard to come by - and your success depends on your ability to adapt to your new role almost overnight. You might have years of experience in the trenches, but you’ll quickly find that managing a team, setting budgets, and creating a winning strategy for the first time can be daunting tasks.

Now in its third edition, IT Manager’s Handbook provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. The book also includes discusses how to develop an overall IT strategy as well as demonstrate the value of IT to the company.



In this book, you’ll learn how to:

  • Manage your enterprise’s new level of connectivity with a NEW chapter covering social media, handheld devices, and more
  • Implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line
  • Integrate mobile applications into your company’s strategy
  • Manage the money, including  topics such as department budgets and leasing versus buying 
  • Work with your "customers", whomever those might be for your IT shop
  • Hire, train, and manage your team and their projects so that you come in on time and budget
  • Secure your systems to face some of today's most challenging security challenges

Table of Contents

  1. Cover Image
  2. Content
  3. Title
  4. Copyright
  5. Dedication
  6. About the Authors
  7. Key Changes for This Edition
  8. Preface
  9. Acknowledgments
  10. Chapter 1. The Role of an IT Manager
    1. 1.1 Just What Does an IT Manager Do?
    2. 1.2 Managers in General
    3. 1.3 The Strategic Value of the IT Department
    4. 1.4 Developing an IT Strategy
    5. 1.5 Leadership versus Management
    6. 1.6 Starting Your New Job
    7. 1.7 The First 100 Days
    8. 1.8 Two IT Departments—What Happens If Your Company Merges with Another?
    9. 1.9 Further References
  11. Chapter 2. Managing Your IT Team
    1. 2.1 Keeping Employees Focused
    2. 2.2 Employee Training
    3. 2.3 Employee Performance
    4. 2.4 Generational Issues at Work
    5. 2.5 Further References
  12. Chapter 3. Staffing Your IT Team
    1. 3.1 Why IT Managers Need to Deal with Hiring People
    2. 3.2 Write a Position Description
    3. 3.3 Recruiters
    4. 3.4 Selecting Candidates
    5. 3.5 Further References
  13. Chapter 4. Project Management
    1. 4.1 Projects and Project Management: A Quick Overview
    2. 4.2 Phase One: Scope the Project
    3. 4.3 Phase Two: Develop a Project Plan
    4. 4.4 Phase Three: Launch the Project
    5. 4.5 Phase Four: Track the Project's Progress
    6. 4.6 Phase Five: Close Out the Project
    7. 4.7 Decision-Making Techniques
    8. 4.8 What to Do If/When the Project Gets Off Track
    9. 4.9 Useful Project Management Techniques
    10. 4.10 Funding Projects
    11. 4.11 Multiple Projects: How to Juggle Them Well
    12. 4.12 Dealing with Non-IT Departments on a Project
    13. 4.13 Further References
  14. Chapter 5. Software, Operating Systems, and Enterprise Applications
    1. 5.1 Types of Software
    2. 5.2 Operating Systems
    3. 5.3 Open Source
    4. 5.4 Managing Software
    5. 5.5 Cloud Computing
    6. 5.6 Enterprise Applications
    7. 5.7 Enterprise Resource Planning (ERP)
    8. 5.8 Further References
  15. Chapter 6. Managing the Money
    1. 6.1 The Budgeting Process
    2. 6.2 The Difference between Capital Expenditures and Operating Expense Items
    3. 6.3 Lease Versus Buy: Which One is Better?
    4. 6.4 Other Budgeting Factors to Consider
    5. 6.5 Managing Vendors
    6. 6.6 Managing the Money during Difficult Times
    7. 6.7 Outsourcing and Offshoring
    8. 6.8 Further References
  16. Chapter 7. Getting Started with the Technical Environment
    1. 7.1 The Technical Environment
    2. 7.2 Understanding the User Environment
    3. 7.3 TCO and Asset Management: What Are They?
    4. 7.4 Standards
    5. 7.5 Technology Refreshing
    6. 7.6 Further References
  17. Chapter 8. Security and Compliance
    1. 8.1 How We Got Here
    2. 8.2 Managing Security
    3. 8.3 Security Solutions and Technologies
    4. 8.4 Types of Threats
    5. 8.5 Compliance and IT
    6. 8.6 The Rules
    7. 8.7 How to Comply with the Rules
    8. 8.8 Hidden Benefits of Compliance
    9. 8.9 Methodologies and Frameworks
    10. 8.10 It's Not Just Regulatory Compliance
    11. 8.11 Further References
  18. Chapter 9. Disaster Recovery
    1. 9.1 Defining the Scope
    2. 9.2 Creating a Disaster Recovery Plan
    3. 9.3 A Word about Incident Response, Business Continuity, and Disaster Recovery
    4. 9.4 The Hidden Benefits of Good Disaster Recovery Planning
    5. 9.5 Further References
  19. Chapter 10. Working with Users
    1. 10.1 Relationships with Users
    2. 10.2 The Consumerization of IT
    3. 10.3 When Your Users Are Part of a Mobile Work Force
    4. 10.4 The Help Desk
    5. 10.5 Service Level Agreements
    6. 10.6 Further References
  20. Chapter 11. Connectivity
    1. 11.1 Get in Front of the Curve
    2. 11.2 The Power of All These Connections
    3. 11.3 How Does This Affect You as IT Manager?
    4. 11.4 Further References
  21. Glossary
  22. Index